This could be a question that a potential client, should ask themselves. But the question has several layers and should really be based on what the client or end user wants or expects of their fire and security system service provider.
The end-user or client experience of support and delivery from their service provider can vary widely.
At ARC Fire Safety and Security, we refer to our ‘customers’ as our Client Partners. This is because every design solution, every service delivery package, product and regulatory advice is based on a collaborative discussion tailored to the individual, project, site and client specific requirements. Many of our Client Partners have been supported by ARC for 25 years and our client retention and satisfaction is a cornerstone to our business model and very DNA. We firmly believe that so many of our clients continuing to work with us is not by coincidence or luck.
The directors and senior management at ARC have all brought in a wealth of experience from time served elsewhere in the industry. Working for large national and international fire and security providers, they have experienced first hand, end users and clients not being delivered the individual and bespoke solutions in account management or service support. Clients often feeling like ‘just another customer’.
ARC Fire Safety and Security operates in a completely different way and we welcome every opportunity to demonstrate that to Client Partners , new or old.
Our solution design, delivery and ongoing support is based on a wealth of technical, regulatory and product knowledge across the team; and despite being based on the South Coast, our Account managers and engineers support client sites across the South, into London and surrounding counties. Delivering tailored solutions across a broad-base of client sites including heritage buildings, universities, cathedrals, busy commercial sites and MOD bases; every solution delivered is based on best advice, individually designed and competitively priced – but not to the point of compromising the delivery.
If you want to feel valued as a Client Partner by a team who have built their success on Client retention.
If you want to be assured that any advice, any design or any system repairs are based on your specific requirements through a collaboratively created solution.
If you want to liaise directly with ARC team members who you get to know and trust.
….. Then perhaps you have already made your decision and choice….
