Services & Support

After the installation and commissioning of a fire or security system, it becomes the responsibility of the site’s appointed responsible person to ensure that these systems are regularly maintained. It is not just a regulatory requirement but a crucial aspect of ensuring the safety and security of the people and property within the building. 

At  ARC Fire Safety & Security Ltd, we take this responsibility off your shoulders by providing comprehensive service and support solutions that give you peace of mind. With our team of trained and certified engineers, we ensure that your fire and security systems are maintained to the highest standard, adhering to British Standards regulations and industry best practices.

High-Standard System Maintenance

At ARC Fire Safety & Security Ltd, we pride ourselves on delivering top-quality maintenance services that not only keep your systems functional but also ensure they meet all necessary legal and safety requirements. Our maintenance programmes are planned to ensure that every component of your fire and security system is tested and serviced annually. This 100% coverage policy is designed to eliminate potential issues before they become critical problems, reducing the risk of system failures.

Regular system checks, cleaning, adjustments, and replacements of worn-out parts are just some of the measures we take to ensure your systems function optimally. These preventive maintenance measures ensure the longevity and effectiveness of your systems, protecting your property, employees, and visitors from the dangers of fire and security breaches.

ARC branded service van parked on a cobbled waterfront area, with marina boats in the background and the Spinnaker Tower visible under a cloudy sky.

Round-the-Clock Engineering Support

Emergencies are unpredictable, and issues with fire or security systems can arise at any time. That’s why ARC Fire Safety & Security Ltd offers 24-hour, 365-day-a-year engineering support. Whether it’s a fire alarm malfunction, a security system issue, or an urgent repair request, our engineers are available around the clock to provide fast and efficient support.

Our on-call engineers are highly trained professionals with extensive experience in diagnosing and repairing a wide range of fire and security system issues. No matter the time of day, you can count on ARC Fire Safety & Security Ltd to respond swiftly and resolve any technical issues, ensuring your systems are back in full working order as soon as possible. This level of support allows you to focus on your business, confident in the knowledge that you have a dedicated team of experts on standby.

Expertise Across Multiple Systems

We understand that every business has different fire and security system requirements, and no two installations are alike. That’s why ARC Fire Safety & Security Ltd supports a wide range of manufacturers’ systems. Our engineers are experienced in maintaining systems from various leading brands, ensuring we can support whatever setup your business has in place.

This versatility allows us to cater to businesses across different industries, from small retail stores to large corporate complexes, universities and cathedrals – discover our projects here. Whether you need maintenance for a simple fire alarm system or a complex integrated security system, we have the expertise to deliver effective and reliable support.

Quality Assured and BAFE certified

To further assure you of the quality and reliability of our services, ARC Fire Safety & Security’s performance is regularly monitored by BAFE (British Approvals for Fire Equipment) for fire systems and the SSAIB (Security Systems and Alarms Inspectorate Board). BAFE is a third-party certification body that ensures that companies providing fire protection services meet the highest industry standards. This ongoing certification process reflects our commitment to delivering the very best in fire and security system service and support.

Both BAFE and the SSAIB carry out two annual audits, both internally and out on site to ensure our installation and servicing is carried out to the exacting standards of these bodies.

In addition to this, we are ISO9001 Certified for ongoing continuous quality improvement across the whole organisation.

ARC Fire Safety & Security Ltd

At ARC Fire Safety & Security Ltd, we understand how vital it is to keep your fire and security systems in top condition. Our comprehensive service and support packages are designed to give you peace of mind, knowing that your systems are in good hands. From round-the-clock engineering support to tailored maintenance plans and advanced service management systems, we ensure that your fire and security systems are fully maintained and compliant with British standards.

Let us handle your fire and security maintenance needs, so you can focus on what you do best running your business safely and securely.

“There are very knowledgeable within the industry giving a sound, reliable and outstanding service. The staff are conscientious, competent and highly qualified and my clients speak very highly of their services.”

Malcolm Dyer